by Ronny | Apr 26, 2013 | features, news
Mobile payments are estimated to hit one trillion dollars by 2015. Fortunately, we equip our merchants with the technology to accept this influx of capital. Each and every one of our GoPago LIVE point of sale systems comes integrated with the mobile storefront allowing merchants to receive both mobile orders and mobile payments from their customers’ smartphones. The GoPago app, which has been downloaded by more than 100,000 people in San Francisco, allows customers to browse, order and pay from a merchant on their phone before they arrive at the location. This ability to save time and skip the line streamlines the whole transaction process for both merchants and for consumers. Lou’s Cafe has been using the mobile storefront to broadcast their business to their customers’ iPhones and Androids for nearly a year. Through the implementation of the GoPago mobile app, Lou’s Cafe reports an average of 15 mobile orders per day. Employees say that GoPago saves them at least an hour a day because they get to spend less time answering the phones and managing the lunch rush lines. Furthermore, the customers experience increased satisfaction and visit more often as a result of the efficiency. Nearly half of their GoPago users are repeat customers who “feel like VIP when they skip the line and are recognized by name” according to T.J., manager of Lou’s Cafe. Through the tablet Lou’s Cafe can message their customers and notify them what time their order will be ready, push rewards and discounts and send them special personalized messages. The operational improvement is so significant that T.J. has said, “If we could, we’d...
by Ronny | Apr 22, 2013 | features, news
Everyone at the San Francisco GoPago headquarters is familiar with Piper’s Cafe and the owner, Chip Adkins. He was one of the first to sign up for GoPago LIVE and has provided our customer support, marketing and engineering teams with great feedback, praise and suggestions. His contributions have been invaluable. As a startup looking to provide the best POS system for all brick and mortar merchants, there’s nothing more important to us than engaged customers who partner with us to improve our product and service. We welcome and encourage that level of feedback from all our GoPago Live users: enterprise corporate cafeterias, food trucks and small mom and pop shops. Here is an in-depth look as to why Piper’s Cafe in Kentucky chose GoPago LIVE as their solution to transact and interact with their customers. Piper’s Cafe in Covington, Kentucky, took five years of planning and dreaming before Chip Adkins and Charles Killian were able to make it a reality. They wanted the whole cafe and the whole customer experience to be different, new and totally in line with the future. From their homemade ketchup to their locally sourced ingredients everything had to be well thought out and have their seal of approval. The point of sale system was a vital component in their plan. A simple cash register would never cut it. Dumb, old fashioned technology would hold back the promise of their vision. Originally leaning towards Square, because of fixed rates and sleekness of a tablet POS; they wanted more in a POS solution. They wanted the ability to broadcast their business to their customers smartphones and...
by Ronny | Apr 12, 2013 | news
Steve Elefant brings more than 25 years of experience to GoPago as Chief Strategy Officer. Steve Elefant joins GoPago, Inc. to lead the growth in new channels and further develop GoPago LIVE, an all-in-one cloud POS with an integrated mobile payments platform. Previously, Mr. Elefant was a Senior Strategic Consultant at Google, Inc. in the Payments group. Mr. Elefant has over 25 years experience in overall company strategy, products, end to end encryption, mobile, business development and mergers and acquisitions. Mr. Elefant is a serial entrepreneur having founded seven startups, including a large ISO, and is a former venture capitalist. “For more than two decades, Steve Elefant has been a leader in the payments industry. We are excited to have him leading our strategy and ISO partnerships as we build the best-in-class total cloud commerce solution,” said Leo Rocco, GoPago Founder and CEO. “Steve’s experience, knowledge and vision are exactly in line with the future of GoPago. Steve and I will work on the most robust suite of products including an mPOS, ecommerce and an open (SDK) platform.” Steve Elefant said, “I have looked at all of the solutions and without a doubt, GoPago has the most robust cloud-based commerce, point-of-sale and mobile ordering platform on the market today. I look forward to working with the team as we lead this payments and Point of Sale revolution and roll out an even more comprehensive solution!” Mr. Elefant has a proven track record of strategic focus for new opportunities and enhancing existing technologies. He joined Heartland Payment Systems as a consultant, helping them bring its Software as a Service (SaaS)...
by Ronny | Apr 3, 2013 | features
GoPago LIVE is NOT an iPad POS. GoPago’s POS software is run on the Android operating system, not iOS, which differentiates us from virtually every other tablet-based POS in the market. We made this decision very deliberately; the Android platform enables GoPago to deliver the most secure multi-tasking solution possible. Since the point of sale is the central nervous system of a business, it needs to provide the most reliable merchant experience possible. A point-of-sale, like a central nervous system, benefits from continuous monitoring of health to guarantee a strong solution. An Android tablet enables system level access, allowing GoPago to remotely monitor uptime, automatically upgrade software, proactively troubleshoot and limit POS-only functionality. This hands-on approach is, for now, exclusive to GoPago LIVE and only possible on an Android point-of-sales system. iPad POS systems cannot directly and in real time, monitor the health of the POS or serve merchants to the same extent as GoPago LIVE, since the POS software is one of many apps on the iPad tablet. Our Top 7 Reasons to Choose an Android POS System 1. Proactive and Remote Monitoring: GoPago monitors all of its POS units constantly, ensuring continuous merchant uptime and proactive customer support. Through our Control Center, we monitor everything from POS tablet battery life, components plugged-in, CPU and memory. Our world-class customer support team calls merchants if the tablet’s battery is low, if they have a pending mobile order, or if the printer has a bad connection. Notifying our customers before they are aware of a problem sets GoPago LIVE apart: no one else has the ability to see this information...
by Ronny | Mar 25, 2013 | event, news, video
Innovations in the payment industry are so widespread right now that Leo Rocco, our CEO and Founder, compares it to the credit card revolution a half century ago. It’s exciting to be in the company with others like LevelUp, Leaf, PayPal and ShopKeep; together, with GoPago LIVE, we are revolutionizing how business and customers interact and transact. Remember when we mentioned GoPago LIVE was nominated for the Best POS Transformation award at the 2013 PYMNTS.com Innovator Awards? Well, we took home the Bronze during the awards ceremony! PYMNTS.com is a real thought leader in this category who documents the revolution, facilitates discussions and just last week they brought together the biggest industry leaders for the Innovation Project 2013 and the Innovator Awards. Two of our innovators, Leo Rocco and David Herzog, VP of Partnerships and Alliances, attended the two day conference at Harvard University. While at the conference they had lunch with Rosie Rios, Treasurer of the United States. If you aren’t familiar with her, check your dollar bills. Another key (pun always intended) person in attendance was James Goodfellow, the man who invented the PIN in 1968. Some of the key learnings from the conference that we will take with us came from a panel with Don Kingsborough, VP of Retail and Prepaid Services for PayPal and Steve Levitt, author of Freakonomics. Kingsborough shared that open platforms win and ubiquity requires multi-pronged approaches, partnerships and collaboration. We feel fortunate to have such strong partnerships with JPMorgan Chase and Verizon Wireless as we work to make GoPago LIVE the leading cloud-based POS solution. The always thought-provoking economist, Steve Levitt, stated that people don’t change behavior unless you...
